Privacy Policy

We collect the details you give us when you call, email, or fill in a form on our website. That usually includes your name, phone number, email address, and the address where the spray foam removal work will take place.

If you ask us for a quote, we may also collect information about your property, such as the type of roof, the age of the building, and details about the spray foam that needs removing. We only ask for what we need to do the job properly.

When you browse our website, we automatically collect some technical information. This includes your IP address, browser type, device type, and the pages you visit. We use this to keep the site running smoothly and to understand how people find us.

We use your contact details to respond to your enquiry, arrange a site visit, and give you a quote for spray foam removal. We also use them to schedule the work, send you updates, and take payment once the job is done.

If you have opted in, we may send you occasional updates about our services or seasonal reminders. You can opt out at any time by replying to any message or calling us on 0122 891 5049.

We use website usage data to improve our site, make it easier to navigate, and understand which services people are most interested in. We do not sell your personal information to anyone.

Our website uses cookies to help it work properly and to remember your preferences. Cookies are small text files stored on your device. They do not harm your device and do not contain viruses.

We use essential cookies to keep the site secure and functional. We also use analytics cookies to see how visitors move around the site. You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of the site may not work as well.

We do not use cookies to track you across other websites or to serve you targeted advertising.

We use trusted third-party tools like Google Analytics to understand how people use our website. These tools collect anonymous data such as page views, time on site, and general location. They do not identify you personally.

We may also use a customer relationship management (CRM) system to keep track of enquiries and jobs. This helps us respond quickly and keep your details organised. Any third-party provider we use is contractually obliged to protect your data and only use it for the services they provide to us.

We do not allow third parties to use your personal information for their own marketing purposes.

We do not sell, rent, or trade your personal information. We only share it when necessary to run our business or comply with the law.

We may share your details with trusted subcontractors or suppliers who help us complete your spray foam removal job. For example, a specialist equipment supplier or a waste removal partner. They only receive the information they need to do their part, and they must keep it confidential.

We may also share information if we are required to do so by law, such as in response to a court order or to prevent fraud. If our business is ever sold or merged, your information may be transferred as part of that deal, but this policy will still apply.

We keep your personal information for as long as we need it to provide our services and meet our legal obligations. For most customers, that means we hold your details for up to six years after your last job with us. This covers warranty periods and any accounting or tax requirements.

If you have opted in to marketing, we keep your contact details until you ask us to stop. You can request deletion at any time, and we will remove your details unless we are legally required to keep them.

When we no longer need your information, we delete it securely or anonymise it so it can no longer be linked to you.

We take the security of your personal information seriously. We use password-protected systems, secure servers, and encrypted connections to protect your data from unauthorised access.

Only our team members who need your information to do their jobs can access it. We train our staff on data protection and review our security practices regularly.

While we do everything we can to keep your data safe, no method of transmission over the internet is completely secure. If you ever suspect a problem with your data, contact us immediately on 0122 891 5049 and we will investigate straight away.

You have the right to ask what personal information we hold about you and to receive a copy. You can also ask us to correct any mistakes, delete your details, or stop using them for certain purposes.

If you have opted in to marketing, you can withdraw your consent at any time. Just call us or reply to any email we send. We will action your request within one month.

To exercise any of these rights, contact us using the details at the bottom of this page. We may need to verify your identity before we can help, just to make sure we are not giving your information to someone else.

Our services are for homeowners and property managers, not children. We do not knowingly collect personal information from anyone under the age of 16.

If you believe a child has given us their details, please contact us right away. We will delete the information from our systems as quickly as possible.

We may update this privacy policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page and update the effective date at the top.

If we make a significant change that affects how we use your personal information, we will let you know by email or by a clear notice on our website. We encourage you to check this page occasionally so you always know how we protect your data.

If you have any questions about this privacy policy or how we handle your personal information, we are here to help. You can call us on 0122 891 5049, send an email, or write to us at our Carlisle address.

We aim to respond to all privacy-related enquiries within five working days. Your trust matters to us, and we will always treat your information with care.